myDockLink Support

We’re here to help you get the most out of myDockLink. Whether you’re setting things up for the first time, troubleshooting an issue, or just exploring what’s possible, this is your go-to resource.

Our goal is simple: make your experience smooth, reliable, and frustration-free. You’ll find step-by-step guides, helpful tips, and answers to common questions—all designed to get you back on track quickly.

If you can’t find what you’re looking for, don’t worry—we’re always here to help.

Troubleshooting Basics

Account Settings

General App Set-Up

GoHome Mode

Alert & Perferences

Troubleshooting Basics

Hub Status Light Reference

LED Status		What It Tells You
Solid Green	✅ Connected	Hub is online and communicating normally.
Slow Blinking	🔄 Reconnecting	Wi-Fi is active; hub is attempting to re-establish cloud connection.
Fast Blinking	📡 Provisioning Mode (Soft AP)	Hub is ready for setup and discoverable in phone Wi-Fi settings.
No Light	⚠️ Not Connected	No network link detected.

If LED Never Illuminates (No Light at All)

Option 1 — Wi-Fi Only	Hub has power but cannot reach Wi-Fi.
Option 2 — Power or Wi-Fi	Hub may be unpowered or Wi-Fi never initializes (LED never turns on).

Set-Up Checklist

Before attempting setup:

Confirm internet provider type (satellite/hotspot often fail due to latency)
Confirm Wi-Fi reliably reaches the dock
Verify other smart devices stay connected at dock location
Force provisioning mode
- Hold RESET ~10 seconds until fast blinking begins (May require 2–3 attempts)

Cannot Sign In

Likely Causes

Incorrect email (different one used during original setup)
Password mismatch

Verify

Confirm exact email used during account creation
Update app to latest version

Cannot Add Hub

Confirm:

App is up to date
Red LED inside enclosure is visible (power confirmed)
Fast blinking begins after RESET (~10 seconds)

Additional Checks

Power cycle unit
Confirm dock power is active
Confirm lift controller is powered

App Stuck on “Checking myDockLink”

Occurs after hub is detected but not verified.

Update app
Update hub firmware (Settings → Hub Management → Check for Updates)

Once that is complete:

Force-close the app and reopen
Reset hub
Remove and re-add the hub

Provisioning Stuck on “Sending Request”

This is the final step — phone must reconnect to Wi-Fi to complete the cloud handshake.
Most Common Causes

Phone did not reconnect to home Wi-Fi after Soft AP
Auto-Join disabled
Firewall blocking outbound MQTT

Try:

Enable Auto-Join on Wi-Fi
Manually reconnect to Wi-Fi after Soft AP
Confirm firewall is not blocking outbound MQTT / Port 8883

General App Set-Up

With myDockLink’s exclusive Go Home feature, your lift and dock begin preparing the moment you’re near.

Cannot Add Hub

Confirm:

App is up to date
Red LED inside enclosure is visible (power confirmed)
Fast blinking begins after RESET (~10 seconds)

Additional Checks

Power cycle unit
Confirm dock power is active
Confirm the lift controller is powered on
Ensure the module/chip is fully seated

If the issue continues, try restarting your device and reopening the app. If you still need help, contact support for further assistance.

How to Change WiFi Connection

Before You Start Ensure:

Hub or lift is powered on
You are near the device
You have access to the new WiFi network name and password

STEP 1 — OPEN THE MENU

Open the myDockLink™ app and select “Add a myDockLink” from the main menu.

STEP 2 — START WIFI SETUP

Select the Wi-Fi setup option.
Then press and hold the reset button for 10 seconds.

Continue when the LED begins fast blinking.

STEP 3 — ENABLE LOCAL NETWORK ACCESS

When prompted, allow Local Network access for the myDockLink™ app in your iPhone settings.

STEP 4 — CONNECT TO THE MYDOCKLINK NETWORK

Open your iPhone’s Wi-Fi settings and connect to the temporary network:
myDockLink<XYZ>

STEP 5 — RETURN TO THE APP

Go back to the myDockLink™ app and tap Next.

Follow the remaining prompts to connect your hub to your new Wi-Fi network.

Troubleshooting

LED not fast blinking?
Hold the reset button for the full 10 seconds, then try again.
myDockLink network not showing?
Move closer to the hub and make sure the device is in setup mode.
Setup not completing?
Confirm your network is 2.4 GHz and that the Wi-Fi signal reaches your dock.

App Stuck on “Checking myDockLink”

Occurs after hub is detected but not verified.

Update app
Update hub firmware
(Settings → Hub Management → Check for Updates)
Force-close app and reopen
Reset hub
Remove and re-add hub

If the issue continues, try restarting your device and reopening the app. If you still need help, contact support for further assistance.

Provisioning Stuck on “Sending Request

This is the final step — phone must reconnect to Wi-Fi to complete the cloud handshake.
Most Common Causes

Phone did not reconnect to home Wi-Fi after Soft AP
Auto-Join disabled
Firewall blocking outbound MQTT

Try:

Enable Auto-Join on Wi-Fi
Manually reconnect to Wi-Fi after Soft AP
Confirm firewall is not blocking outbound MQTT / Port 8883

If the issue continues, try restarting your device and reopening the app. If you still need help, contact support for further assistance.

Account Settings

Manage your account details, guest access, and preferences from the Account Settings section of the myDockLink™ app.

Cannot Add Hub

Confirm:

App is up to date
Red LED inside enclosure is visible (power confirmed)
Fast blinking begins after RESET (~10 seconds)

Additional Checks

Power cycle unit
Confirm dock power is active
Confirm the lift controller is powered on
Ensure the module/chip is fully seated

If the issue continues, try restarting your device and reopening the app. If you still need help, contact support for further assistance.

Remove myDockLink Account

Before You Remove Your Account

Removing your account is permanent and cannot be undone
You will lose access to all connected devices and settings
Any guest access associated with your account will also be removed

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Manage Account
Select Manage Account to access account controls.

Step 4 — Select Remove Account
Tap Remove Account.

Step 5 — Confirm Removal
A confirmation pop-up will appear. Select Remove to continue.
This will permanently delete your account and sign you out of the app.

Remove myDockLink Hub

Before You Remove Your Account

Removing your account is permanent and cannot be undone
You will lose access to all connected devices and settings
Any guest access associated with your account will also be removed

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Device Manager
Select Device Manager to access account controls.

Step 4 — Select Remove Hub
Tap Remove Hub.

Step 5 — Confirm Removal
A confirmation pop-up will appear. Select Remove to continue.
This will permanently delete your hub.

Manage Your Subscription

Easily view, update, or change your myDockLink™ subscription plan directly within the app. You can switch between plans or contact support for additional help.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Manage Account
Select Manage Account to access account controls.

Step 4 — Open Subscription Settings
Tap Subscription to view your current plan and available options.

Step 5 — Choose an Option
You can:

Select Change Plan to update your subscription
Or choose Contact Customer Care for assistance

Step 6 — Change Your Plan (Optional)
If you select Change Plan:

Choose either a Monthly Plan or a 1-Year Plan
Tap Continue to confirm your selection

Notes

Changes to your subscription may take effect immediately or at the end of your current billing cycle
Available plans and pricing may vary
Contact Customer Care if you need help with billing or plan details

Still Having Issues?

Make sure your app is updated to the latest version
Try closing and reopening the app
Contact Customer Care for help with billing or subscription changes

Change Your Account Password

Keep your account secure by updating your password at any time through the myDockLink™ app.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Manage Account
Select Manage Account to access account controls.

Step 4 — Select Change Password
Tap Change Password.

Step 5 — Verify Your Account
A verification code will be sent to your email address. Enter the code in the app to continue.

Step 6 — Create a New Password
Enter and confirm your new password, then save your changes.

Notes

Make sure you have access to the email associated with your account
Choose a strong, secure password that you don’t use elsewhere
Your new password will take effect immediately after saving

Still Having Issues?

Check your spam or junk folder for the verification email
Make sure you entered the correct email address
Request a new code if the first one expires
Contact Customer Care if you’re unable to complete the reset

How to Add a Guest

Before You Begin

The lift or device must already be set up in the app
The guest must use their own myDockLink™ account
Access can be limited by date and weekly schedule

Step-by-Step Instructions

STEP 1 — OPEN THE MENU: Open the myDockLink™ app and access the main menu.

STEP 2 — GO TO ACCOUNT SETTINGS: From the menu, select Account Settings.

STEP 3 — OPEN MANAGE ACCOUNT: Select Manage Account to access guest controls.

STEP 4 — ENTER GUEST INFORMATION:

First name
Last name
Email address
Confirm email address

STEP 5 — SELECT DEVICE ACCESS: Choose the device or lift the guest will be able to access.

STEP 6 — SET THE GUEST SCHEDULE:

Select a start date and end date
(Optional) Add weekday restrictions
Choose All Day or set a specific time range

STEP 7 — INVITATION SENT: After saving, the guest will receive an invitation to accept access in the app.

STEP 8 — GUEST ACCESS ACTIVE:

View the assigned device in the app
Use only the permissions granted

Notes

Guests must use their own login — do not share account passwords
Access is limited to the selected device and schedule
Guest permissions can be updated or removed at any time

Still Having Issues?

Make sure the guest is using the correct email address
Confirm the invitation has been accepted in the app
Check that the access dates and schedule are active
Try removing the guest and re-adding them

If problems continue, contact support for assistance.

Change WiFi Connection

Use this guide to reconnect your myDockLink™ hub to a new WiFi network after updating or changing your router or network.

Before You Start

Make sure the hub or lift is powered on
Stay near the device during setup
Have your new WiFi network name and password ready

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and select Add a myDockLink™ from the main menu.

Step 2 — Start WiFi Setup
Select the WiFi setup/change option.

Ensure your hub or lift is powered on
Press and hold the reset button for 10 seconds
Continue when the LED begins fast blinking

Step 3 — Enable Local Network Access (iPhone Only)
When prompted, confirm that Local Network access is enabled for the myDockLink™ app in your iPhone settings.

Step 4 — Connect to the myDockLink™ Network
Open your phone’s WiFi settings and connect to the temporary network:
myDockLink<XYZ>

Step 5 — Return to the App
Go back to the myDockLink™ app and tap Next.
Follow the remaining prompts to connect your hub to the new WiFi network.

Notes / Troubleshooting

If the LED does not begin fast blinking, hold the reset button for the full 10 seconds and try again
If the myDockLink network does not appear, move closer to the hub and confirm it is in setup mode
Make sure your WiFi network is 2.4GHz and has a strong signal at the dock location
Disable cellular data temporarily if your phone does not stay connected to the setup network

Still Having Issues?

Restart your phone and try the setup again
Power cycle the hub or lift and repeat the steps
Confirm you are entering the correct WiFi password
Contact Customer Care for additional support

GoHome Mode

With myDockLink’s exclusive Go Home feature, your lift and dock begin preparing the moment you’re near.

How to Use GoHome Mode

GoHome Mode lets you assign actions that run automatically once you are in range of your dock.STEP 1 — SELECT YOUR DEVICE: Open the myDockLink™ app and select the lift or device you want to use with GoHome Mode.

STEP 2 — OPEN GOHOME MODE: Navigate to the GoHome Mode screen for the selected device. This screen shows any assigned actions and geofence details.

STEP 3 — ADD ACTIONS: Select Add Actions and choose the actions you want completed once you are in range of your dock.

STEP 4 — REVIEW AND ENABLE: Confirm the assigned actions and geofence, then switch the toggle on to activate GoHome Mode for that device.

Notes:

Assign the actions you want completed before enabling the toggle.
The device tile shows how many actions and geofences are currently assigned.
Update the actions at any time if your dock routine changes.

Alerts & Preferences

With myDockLink’s exclusive Go Home feature, your lift and dock begin preparing the moment you’re near.

Manage Push Notifications

Overview

Control which push notifications you receive from the myDockLink™ app to stay informed about your device activity.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Open Push Notifications
Tap Push Notifications.

Step 5 — Enable or Disable Notifications
Use the toggle to turn push notifications on or off.

Step 6 — Customize Notifications
Select which notifications you would like to receive.

Step 7 — Save Changes
Tap Update to apply your settings.

Notes

Notifications must also be enabled in your phone’s system settings
Changes take effect immediately after tapping Update
Available notification types may vary by device

Still Having Issues?

- Check that notifications are enabled in your phone’s settings
- Make sure the app is updated to the latest version
- Try toggling notifications off and back on again
- Restart your device if notifications are not appearing

Set Swim Temperature Alerts

Set your preferred air and water temperature ranges to receive alerts when conditions are ideal for swimming. This feature helps you know exactly when it’s the perfect time to get in the water.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Open Swim Temperature
Tap Swim Temperature.

Step 5 — Adjust Temperature Settings
Use the sliders to set your desired:

Air temperature
Water temperature

Step 6 — Save Changes
Tap Update to apply your settings.

Notes

Alerts will notify you when both air and water temperatures meet your selected preferences
Temperature accuracy depends on device placement and sensor readings
You can update your preferences at any time

Still Having Issues?

Make sure your device is properly connected and reporting temperature data
Check that notifications are enabled on your phone
Adjust your temperature ranges if alerts are not triggering
Contact Customer Care if temperature readings seem incorrect

Safety Distance Limit

The Safety Distance Limit is an important feature designed to help prevent unintended or unsafe lift operation. By default, you must be within 1,000 feet of your dock to control lift functionality.

⚠️ We strongly recommend keeping this setting enabled unless absolutely necessary. Disabling this feature allows lift control from any distance and should only be done with caution. ⚠️

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Open Safety Distance Limit
Tap Safety Distance Limit.

Step 5 — Adjust the Setting

By default, lift control is limited to within 1,000 feet of your dock
To disable this safety feature, toggle the control off

⚠️ Important Safety Notes ⚠️

Disabling this feature allows lift operation from any distance
This may increase the risk of unintended or unauthorized use
Only disable if you fully understand the risks and have a specific need
Always ensure the area around your lift is clear before operating

Still Having Issues?

Make sure your app is connected to the correct device
Confirm your location services are enabled
Re-enable the safety limit if you experience unexpected behavior
Contact Customer Care if you have questions about safe operation

Dock Lifeguard

Dock Lifeguard displays the status of your Dock Lifeguard accessory, which monitors for dangerous voltage levels in the water to help keep your dock area safe.

This feature is enabled by default and should remain on for safety.

⚠️ We strongly recommend keeping Dock Lifeguard turned on at all times.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Find Dock Lifeguard

Dock Lifeguard is enabled by default
To disable, toggle the setting off

⚠️ Important Safety Notes ⚠️

- Dock Lifeguard helps detect unsafe electrical conditions in the water
- Turning this feature off may reduce your awareness of potential hazards
- Only disable if you fully understand the risks and have a specific reason
- Always prioritize safety when operating around water and electrical equipment

Display Temperature in Celsius

Switch your temperature display to Celsius to match your preferred unit of measurement within the myDockLink™ app.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Enable Celsius Display
Toggle the setting on to display temperature in Celsius.

Notes

When enabled, all temperature readings in the app will be shown in Celsius
You can switch back to Fahrenheit at any time by toggling this setting off

Still Having Issues?

Make sure your app is updated to the latest version
Try closing and reopening the app
Toggle the setting off and back on again if changes do not appear
Contact Customer Care if the display does not update correctly

Enable Dark Mode

Switch to Dark Mode for a lower-light viewing experience that can be easier on your eyes, especially at night.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Enable Dark Mode
Toggle the setting on to display the app in Dark Mode.

Notes

Dark Mode changes the app’s appearance to a darker color scheme
You can switch back to Light Mode at any time by toggling this setting off
Appearance may also be affected by your device’s system display settings

Still Having Issues?

Make sure your app is updated to the latest version
Try closing and reopening the app
Toggle Dark Mode off and back on again if changes do not appear
Restart your device if the display does not update properly

App Security Settings

Protect your account by enabling additional security features like a PIN code or biometric lock. These settings help prevent unauthorized access to your app.

Step-by-Step Instructions

Step 1 — Open the Menu
Open the myDockLink™ app and access the main menu.

Step 2 — Go to Account Settings
From the menu, select Account Settings.

Step 3 — Open Alerts & Preferences
Select Alerts & Preferences to access account controls.

Step 4 — Open Security Settings
Tap Security.

Step 5 — Enable PIN Code
Toggle PIN Code on to require a PIN when reopening the app after it has been in the background.

After 3 incorrect attempts, you will be automatically logged out

Step 6 — Enable Biometric Lock
Toggle Biometric Lock on to unlock the app using your device’s biometric authentication (such as Face ID or fingerprint).

Notes

Both PIN Code and Biometric Lock can be enabled together or used separately
These features activate when the app is reopened from the background
Biometric availability depends on your device

Still Having Issues?

Make sure biometric authentication is enabled on your device
Try turning the setting off and back on again
Restart the app if the lock does not appear
Contact Customer Care if security features are not working as expected